Confidentiality Statement

 

Last updated: 13/11/2025

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Private Paradox operates in sensitive environments where discretion, accuracy, and trust are essential. We handle all information provided to us with care and confidentiality.

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Our commitment

• We treat all enquiries, conversations, documents, and materials as confidential unless you explicitly state otherwise.

• Information is used only for assessing or delivering our services.

• Access to information is restricted to authorised personnel on a need-to-know basis.

• We do not disclose information to third parties without your consent unless required by New Zealand law.

 

Limits to confidentiality

We may be legally required to release information if:

• Requested by a court order or lawful authority

• Necessary to prevent serious harm

• Required under specific statutory obligations

In all cases, we will disclose only what is necessary and, wherever practical, notify you beforehand.

 

Secure communication

If your matter is sensitive, you may request an alternate secure channel.

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For confidentiality enquiries: legal@privateparadox.co.nz

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Data Ethics Statement

Last updated: 13/11/2025

 

Private Paradox works at the intersection of intelligence, analysis, and human behaviour. We recognise that how information is collected, interpreted, and used matters as much as the information itself.

Our data ethics approach reflects our core values: privacy, neutrality, restraint, and accuracy.

 

Ethical principles

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1. Minimal data collection

We gather only the information required to understand a situation or provide professional insight.

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2. Respect for individuals and systems

We treat all information with care, avoiding assumptions, distortions, or unfair profiling.

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3. Neutral interpretation

Analysis is grounded in facts, observable patterns, and structured reasoning—not speculation or bias.

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4. No exploitation

We do not use information for manipulation, undue influence, or commercial leverage.

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5. Transparency

We are clear with clients about the information we gather, why we gather it, and how we use it.

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6. Accountability

We operate in line with the Privacy Act 2020 and maintain internal practices that support ethical decision-making.

 

If you would like further detail on our data ethics approach, contact legal@privateparadox.co.nz.

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Complaints Procedure

Last updated: 13/11/2025

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We aim to operate with professionalism, integrity, and discretion. If you have concerns about our service or conduct, we want to hear from you.

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1. How to make a complaint

You can raise a complaint by email:
legal@privateparadox.co.nz

Please include:

• Your name and contact details

• A description of your concern

• Any relevant dates, documents, or examples

We recommend marking the subject line as “Complaint – Private Paradox” so we can prioritise it.

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2. What happens next

We will:

1. Acknowledge your complaint within five working days

2. Review the matter impartially

3. Request further detail if required

4. Provide a response once assessment is complete

Most complaints are resolved within 15 working days, depending on complexity.

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3. If you are not satisfied

If your concern relates to your personal information and you are not satisfied with the outcome, you may contact the Office of the Privacy Commissioner (New Zealand).

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4. Confidentiality

All complaints are handled confidentially and in line with the Privacy Act 2020.

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Security & Trust Centre

Last updated: 13/11/2025

This outlines the measures we take to keep your information secure. While we operate a minimal-data environment, we treat any information you share with seriousness and care.

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1. Website security

• SSL/TLS encryption for all website traffic

• Secure hosting with reputable New Zealand or international providers

• Routine updates, patching, and monitoring

 

2. Information handling

• Access to client information is restricted to authorised personnel

• Information is stored in secure cloud systems with role-based access controls

• No local device storage of client data unless required for operational purposes

• Regular review of our security posture

 

3. Email and communication security

• Email servers follow modern security protocols (SPF, DKIM, DMARC where applicable)

• Sensitive matters may use secure alternatives on request

• We encourage clients to consider their own security practices when sharing material

 

4. Internal safeguards

• Confidentiality expectations for all personnel

• Minimal retention of personal information

• Ethical and lawful data practices aligned with the Privacy Act 2020

 

5. Incident response

If a security incident occurs, we will:

• Act quickly to contain it

• Notify affected parties where required under the Privacy Act

• Cooperate with relevant authorities

• Review and improve controls as necessary

 

If you have concerns about security, contact legal@privateparadox.co.nz

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Governance & Conduct (“How We Work”)

Last updated: 13/11/2025

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Private Paradox operates in a deliberate, structured way designed for clarity, neutrality, and precision. This page outlines how we approach engagements, decision-making, and conduct.

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1. Professional principles

• Neutrality: We do not take sides; we examine patterns, contradictions, and evidence.

• Accuracy: We avoid speculation and base conclusions on verifiable information.

• Discretion: Client matters stay confidential and are handled with care.

• Integrity: We commit to ethical conduct and honest communication.

 

2. Engagement process

1. Initial enquiry

2. Clarification of scope

3. Written engagement (if proceeding)

4. Structured analysis or advisory work

5. Delivery of insights, findings, or recommendations

 

No work begins without clear agreement on scope and expectations.

3. Boundaries of service

We do not provide:

• Legal advice

• Services inconsistent with New Zealand law or ethical guidelines

 

4. Conduct expectations

All personnel adhere to:

• The Privacy Act 2020

• Ethical data practices

• Internal confidentiality protocols

• Professional behaviour, particularly in sensitive environments

 

Accessibility Statement

Last updated: 13/11/2025

We aim to ensure our website is accessible and usable for as many people as possible.

 

Our approach

• Clean, simple layouts

• High-contrast text where possible

• Compatibility with modern screen readers

• Avoidance of unnecessary animation or flashing content

• Clear language and structure

 

If you experience accessibility issues

Please let us know so we can improve the experience.

Email: admin@privateparadox.co.nz

 

We will acknowledge your feedback and, where reasonable, address or clarify the issue.